Terms and Conditions


This site is the property of Xcell Computers LLC which is registered in Dubai governed under the rules and regulations of Dubai Economic Department

Site Content

We, Xcell Computers LLC, have made all possible efforts to provide accurate information of the products that we offer on this website but there are instances where the product images, colour and other information may wary from whats displayed on the website. Whilst we try to be as accurate as possible, all information provided is approximate and is provided in good faith.

·        Pricing Policy.

Xcelldirect prices are subject to modification at any time. Prices may also vary due to a launching price, a promotional offer or sales. Prices of items that are not in stock or that are available for a pre-order are valid during its promotional period after the order was placed. Should the price of those items change with respect to the pre-order price, Customer will be informed and will have the possibility to cancel the order. We reserve the right to update prices displayed on the website from time to time and once updated, they cannot be claimed against an order that has already been confirmed or delivered.

·        Base Currency.

All fees and prices are in UAE Dirhams (AED)

Shipping & Returns



Xcelldirect offer next day delivery services for Delivery with Dubai, Abu Dhabi and Other Major Cities in UAE. For delivery service to regions might take 48 to 72 Hours depending on the location of delivery.  


We use different courier services for delivery of the orders and customer will be informed about the exact details along with the AWB details once the shipment is collected from our location



Some orders may require 24-48 hours processing time before shipping.

Xcelldirect.com does not process orders during weekends.

Exact delivery times cannot be guaranteed.



If you receive Products that are damaged or incorrectly supplied then you must note the details of any damage or error in supply on the delivery documentation and tell us of the damage or incorrect supply within 7 working days of delivery by visting http://www.xcelldirect.com/index.php?route=account/return/add .Please note that we will not accept the return of any damaged or incorrectly supplied Products where you fail to notify us of this within 7 working days of receiving them.

If the Products are damaged or have been incorrectly supplied then we will, at our expense, provide a replacement, repair the product or you may cancel your order. If you cancel your order, we will refund any money paid by you in full after any Products, which have been delivered to you, are returned to us. Any refunds given by us will be made to the credit card account provided when you placed your order.

We also offer a no questions asked 14 day returns policy if you decide you no longer wish to keep a Product. Provided that the Product is sent back undamaged and unopened in its original packaging within 14 days of receipt, we will give you the option of issuing a refund note for the value of the Product or sending you an alternative Product. If you opt to receive an alternative product, you will be required to pay for the cost of returning the original Product to us and the cost of delivering the replacement Product to you. If the box has been opened, we will refund 75% of the value of the product subject to the product being in sellable condition. Delivery will be charged extra for such cases.

Conditions of use


You agree to use xcelldirect.com website (the "Website") only for purposes that are permitted by this Terms & Condition and any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions.

You agree that you will not access or attempt to access the Website other than through the interface that is provided by xcelldirect.com unless you have specifically been permitted to do so in a separate written agreement signed by an authorized representative of xcelldirect.com

You specifically agree not to access or attempt to access the Website, or any portion thereof, through any automated means, including but not limited to the use of scripts or web crawlers. You agree that you will not engage in any activity that disrupts or otherwise interferes with the Website (or the servers and networks which are connected to the Website). You agree that you will not duplicate, reproduce, copy, sell, trade or resell the Website for any purpose.

You agree that you are solely responsible for any breach of your obligations under this Terms & Condition and for the consequences (including any loss or damage which xcelldirect.com may suffer) of any such breach.


You may be required to register with xcelldirect.com in order to access certain services or areas of the Site. With respect to any such registration, we may refuse to grant to you the user name you request. Your user name and password are for your personal use only. If you use the Site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. In addition to all other rights available to Xcelldirect including those set forth in these Terms & Conditions, xcelldirect.com reserves the right, in its sole discretion, to terminate your account, refuse service to you, or cancel orders. We may from time to time modify or change the Terms and Condition.


If you are under the age eighteen (18) years you cannot place orders with xcelldirect.com By accepting these Terms of Use you acknowledge that you are over the age of eighteen (18) years. Should Xcelldirect suffer any damage or other losses as a result of a transaction entered into by a minor, xcelldirect.com reserves the right to seek compensation for such losses from the parents or guardians of the minor who caused any order(s) to be placed with Xcelldirect.



·        Placing An Order

·        Processing Time

·        Order Acceptance Policy

·        Order Acknowledgement

·        Change Orders

·        Cancel Orders - Please give prior notice to cancel order either through a call on +971-000000 or send an email to support@xcelldirect.com.


xcelldirect.com currently offers credit card payments processed by Paytabs. 



 The order form filled out online by the Customer cannot be considered as an invoice.  Regardless of the purchase or payment methods, the Customer receives an invoice inside his/her parcel when it is delivered.


Xcelldirect.com will take all reasonable precautions to ensure the security of any payment details included in your order nevertheless, barring direct negligence on our part, we cannot be held liable for any losses incurred as a result of unauthorized access to information you may provide.


The arbitration proceedings shall be conducted in the English language and the award shall be in English. The foregoing provisions of this clause are without prejudice to the right of Xcelldirect.com to seek interim relief at any time from any court of competent jurisdiction (whether or not an arbitrator has been appointed) and Xcelldirect.com shall not be deemed to have breached this arbitration agreement or infringed the powers of the arbitrator for having done so..


If you are dissatisfied with the Site or any content or materials on it, your sole exclusive remedy is to discontinue your use of it. Further, you agree that any unauthorized use of the Site and its services as a result of your negligent act or omission would result in irreparable injury to Xcelldirect.com and Xcell shall treat any such unauthorized use as subject to the Terms and Conditions of this User Agreement.


This User Agreement is governed by, and construed in accordance with, UAE law. This clause will survive any expiry or cancellation of this User Agreement for any reason..


·        Delivery:

a) Delivery charges may apply to all pre-orders unless otherwise stated.

b) Standard Delivery timelines will apply from the moment the pre-ordered product is available. 

c) We reserve the right to cancel any order for reason that we may or may not disclose. 

d) Delivery date for the pre-ordered items may change without any prior notice or confirmation.

 b) Payment must be made in advance to confirm you’re preorder. 


a) Working hours: 10:00am to 10:00pm.

b) Working days: Saturday to Thursday.

c) Holidays: Fridays and general holidays(as per UAE Govt).

d) No returns for damage products.


Privacy policy

By visiting the Xcelldirect website or any other websites operated by Xcelldirect.com or its affiliates (collectively, the "Site"), you agree to accept the practices described in this Privacy Notice. If you do not agree to the terms of this Privacy Notice, please do not use the Site. Each time you use the Site, you should check the date of this Privacy Notice (which appears above) and review any changes that have been made since your last visit to the Site. As with all shopping websites, we collect personal information from you.

At Xcelldirect.com we understand that you value your privacy and wish to have your personal information kept secure, that’s why we are committed to protecting your privacy of any personal information provided to us. Our Privacy Policy describes generally how we manage your personal information and safeguard your right privacy.